Scaling Onboarding & Knowledge for Growth

The Opportunity

As LiveLife Alarms rapidly expanded, they faced a critical challenge: no formal, repeatable, or scalable onboarding solution. New hires relied on assumed knowledge and paper-based notes, making it difficult to standardise training and ensure consistent quality. Leaders were frequently pulled from their roles to onboard new team members multiple times a month, reducing their capacity to focus on high-value work. Without structured process documentation, new hires lacked the necessary resources to succeed, and when employees left, critical knowledge walked out the door with them. The business needed a sustainable, risk-averse approach to onboarding and knowledge management, ensuring consistency, continuity, and long-term success.

The Solution

linkABLE partnered with LiveLife Alarms to design and implement a scalable onboarding and knowledge solution, reducing reliance on individual knowledge and leader involvement. We introduced:

• A centralised Knowledge Hub with 175+ Standard Operating Procedures (SOPs)converted into structured, searchable Knowledge Articles.
• A blended onboarding program integrating digital learning, guided training, and self-service knowledge access.
• Process documentation best practices, ensuring critical knowledge was captured and accessible rather than relying on memory or informal sharing.
• Role-specific learning pathways, allowing new hires to ramp up quickly without requiring repeated leader-led sessions.
• Just-in-time learning tools, enabling employees to find answers on demand, reducing disruptions and improving efficiency.

Outcomes We Achieve & Results We Track

• 30% Faster Speed to Competency – New hires onboarded significantly faster with structured knowledge pathways.
• Reduced Leader Time in Onboarding – Leaders saved 20+ hours per month, allowing them to focus on strategic priorities.
• Stronger Business Continuity & Risk Control – Knowledge was no longer locked with individuals, reducing business risk.
• Enhanced Customer Experience – Employees accessed the right information faster, improving service quality and response times.
• Increased Sustainability – Process documentation ensured new hires were set up for success, and the business remained less risk-averse when employees left.
• Higher Engagement & Retention – Employees felt more confident, capable, and supported in their roles.

By embedding structured process documentation, reducing assumed knowledge, and implementing a scalable onboarding solution, LiveLife Alarms improved efficiency, sustainability, and business resilience, allowing them to continue growing without compromising quality or service.